Contributing to affluent lifestyles of customers

The ARCS Group is committed to enriching the lives of its customers through community-based food proposals and services. In recent years, we have been expanding our online store, which allows customers to order online and pick up the food at home. And we are also enhancing the ARCS app, and diversifying payment methods.

Responding to various customer needs

Community-based food proposals

In 2020, Ito Chain opened Foods Garden Yuriage Shokusaikan in Natori City, Miyagi Prefecture which located in the area of “the Great East Japan Earthquake Reconstruction Plan”. It has a farmer's market with local agricultural products and a live fish tank where locally caught seafood is displayed and sold, contributing to new community development as a place that offers a communitybased food experience.

Foods Garden Yuriage Shokusaikan (Ito Chain) Fresh Fish Corner "Suisan Taikoku"

The ARCS Group also supports its customers' affluent lifestyles through proposals for local production for local consumption, seasonal ingredients, and healthconscious dining. RALSE has cooking information at the storefront, and professional staff proposes menus using seasonal ingredients and recommended products.

Super ARCS Yamahana Store (RALSE)
Cooking Information

Improving customer convenience

Online Shop Initiatives

RALSE opened the ARCS Online Shop in 2021. The store offers ordering services for merchandise not available in stores, as well as delivery to home, and also pick up at the store. This Service are available approximately 1.29 million households in Sapporo City and its suburbs, the shop is used by individual customers as well as corporate customers such as nursery schools and welfare facilities. Demand is particularly high during the winter m o n t h s , a n d t h e service serves as a lifeline.

Winter Delivery Scene

Enhance RARA card functions and promote cashless transactions

The ARCS RARA card has 3.21 million members. The card can be used to earn points for various payments such as cashonly cards, in-house prepaid cards and credit-cards. From 2021, points will be awarded and prepaid payments will be made with the "ARCS app". In response to payment, from 2022, credit payment can also be completed on the app. It also support payment by other companies' credit cards and various barcodes as a cashless service.

ARCS app

NEXT ACTION

  • Strengthen proposals for local products and health/environment friendly products
  • Paperless application for ARCS RARA card
  • Expansion of online store area coverradge
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  1. Sustainability
    1. Materiality Formulation Process
    2. Materiality:Consideration for Environment
    3. Materiality:Contributing to affluent lifestyles of customers
    4. Materiality:Coexistence with local communities
    5. Materiality:Promoting Diversity and Inclusion
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